Returns & Refunds

Our Return Window

We want you to be happy with your purchase. If something is not right, we accept returns within 30 days of the date of purchase. Once your return arrives at our warehouse, we aim to process it within 1 to 3 business days.

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How to Start a Return

To start a return, please contact us at info@gianquest.com with your order number and the email address used at checkout, along with the item or items you would like to return and the reason for the return. We will guide you through the next steps and provide you with the information needed to send your item back to us.

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Please make sure that returned items are unused, in their original condition, and in their original packaging where possible, so that we can process your return smoothly.

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Right of Withdrawal

As a consumer, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, simply inform us of your decision by email at info@gianquest.com. Further details on this right, including the model withdrawal form, can be found in our Terms of Service.

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Refunds

Once we have received and inspected your returned item, we will notify you of the outcome. If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow a few business days for the refund to appear in your account, depending on your payment provider.

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Return Shipping Costs

You are responsible for the cost of returning your item to us, unless the item arrived damaged, defective, or incorrect, in which case we will cover the return shipping cost.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us at info@gianquest.com as soon as possible with a description and, if possible, a photo of the issue. We will resolve this for you quickly, either by sending a replacement or issuing a refund.

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Questions

If you have any questions about your return or refund, our support team is happy to help. You can reach us at info@gianquest.com.